Greenwich Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Greenwich Carpet Cleaners provides professional cleaning services to domestic and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before making a reservation.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 Company means Greenwich Carpet Cleaners, the cleaning service provider.
1.2 Client means any individual or organisation that requests or receives services from the Company.
1.3 Services means carpet, upholstery and associated cleaning and related services carried out by the Company as requested by the Client.
1.4 Premises means the property or location where the Services are to be provided.
1.5 Booking means a confirmed request by the Client for the Company to provide Services on a specific date and time.
2. Scope of Services
2.1 The Company provides carpet cleaning, rug cleaning, upholstery cleaning and related treatments, as agreed with the Client at the point of booking.
2.2 The exact scope of the Services, including the areas or items to be cleaned, any stain treatments, and any additional tasks, will be agreed with the Client during the booking process or on arrival at the Premises.
2.3 The Company reserves the right to decline any request for Services where it is unsafe, unreasonable, unsuitable for the equipment used, or outside the Companys usual scope of work.
3. Booking Process
3.1 Bookings may be made through the Companys approved booking channels as advertised. By making a Booking, the Client confirms that they are legally capable of entering into a binding contract and are at least 18 years of age.
3.2 At the time of Booking, the Client must provide accurate information, including the type of Premises, approximate room sizes or number of items, level of soiling, access details and any parking restrictions.
3.3 Any quotation given prior to inspection of the Premises is based on the information supplied by the Client. The Company reserves the right to amend the quotation or refuse the Booking if the information provided was incomplete or inaccurate.
3.4 Bookings are subject to availability. The Company will confirm the date and time of the appointment. No Booking is considered confirmed until the Client receives confirmation from the Company, which may be given verbally or in writing through the booking channel used.
3.5 The Client must ensure that someone with authority to grant access is present at the Premises at the agreed time, or that suitable arrangements have been made for access and securing the Premises after completion of the Services.
4. Pricing and Quotations
4.1 All prices are provided in pounds sterling and include any applicable taxes unless otherwise stated.
4.2 Quotations are based on the information provided by the Client and the Companys assessment of the expected work. The Company reserves the right to adjust the price if, upon arrival, the actual condition, size or layout of the Premises or items to be cleaned materially differs from what was described.
4.3 Any additional work requested by the Client on the day of service that is outside the original quotation may be charged separately at the Companys prevailing rates.
4.4 The Company may from time to time offer promotions or discounts. Such offers are subject to specific terms, may be withdrawn at any time, and cannot be combined unless explicitly stated.
5. Payments and Charges
5.1 Payment terms will be confirmed at the time of Booking. The Company may require payment in advance, payment on completion, or a combination of deposit and balance depending on the nature of the Booking.
5.2 Accepted payment methods will be stated during the booking process. The Client must ensure that sufficient funds or credit are available to complete payment on the agreed date.
5.3 For domestic Clients, payment is normally due on completion of the Services unless otherwise agreed. For commercial Clients, payment terms may be agreed in writing, but in the absence of such agreement, payment is due within 14 days of the invoice date.
5.4 In the event of late payment, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs of debt collection.
5.5 The Company may suspend further services or refuse new Bookings where invoices remain unpaid.
6. Cancellations, Rescheduling and Access
6.1 The Client may cancel or reschedule a Booking by giving the Company reasonable notice.
6.2 If the Client cancels or reschedules with more than 48 hours notice before the scheduled appointment, no cancellation fee will normally be charged, unless a specific non-refundable deposit has been agreed.
6.3 If the Client cancels or reschedules within 24 to 48 hours of the appointment time, the Company may charge a cancellation fee of up to 50 percent of the quoted service price.
6.4 If the Client cancels on the same day as the appointment, fails to provide access, or the Premises are not ready for the Services to be carried out, the Company may charge up to 100 percent of the quoted service price to cover costs and lost time.
6.5 If the Company needs to cancel or reschedule due to circumstances beyond its reasonable control, it will notify the Client as soon as practicable and offer an alternative date and time. The Company will not be liable for any consequential loss arising from such cancellation or rescheduling.
7. Client Responsibilities and Preparation
7.1 The Client must ensure that the Premises are safe and accessible for the Companys staff, including clear access to the areas and items to be cleaned.
7.2 The Client is responsible for moving fragile items, valuables, small furniture and personal belongings from the areas to be cleaned, unless a prior arrangement has been made for the Company to assist with moving furniture.
7.3 The Company will not be responsible for damage to items left in the cleaning area that could reasonably have been moved or protected by the Client.
7.4 The Client must inform the Company, prior to the commencement of Services, of any known defects, pre-existing damage, loose fittings, colour instability, shrinkage risk or any other condition that may affect the outcome of the cleaning process.
7.5 The Client must ensure that there is a supply of electricity and, where required, water available at the Premises during the service.
8. Service Limitations and Results
8.1 The Company will carry out the Services with reasonable care and skill and in accordance with industry practices. However, the Client acknowledges that certain stains, odours, wear and damage may be permanent and that complete removal or restoration cannot be guaranteed.
8.2 Any estimate of drying times is given in good faith but is an approximation only and may vary depending on ventilation, temperature, fabric type and level of soiling.
8.3 The Company will use cleaning methods and products suitable for the fibres and materials as reasonably assessed. Where care labels or manufacturer instructions are missing or unclear, the Client accepts that the Company will proceed on the basis of its professional judgement.
9. Liability and Insurance
9.1 The Company is insured for public liability and, where applicable, for damage accidentally caused in the course of providing the Services, subject to policy terms and conditions.
9.2 The Companys total liability in respect of any claim arising out of or in connection with the provision of Services shall, to the extent permitted by law, be limited to the lesser of the cost of providing the Services again or the amount paid by the Client for the specific service giving rise to the claim.
9.3 The Company will not be liable for any indirect, special or consequential loss, including but not limited to loss of profits, loss of business, or loss of use, arising out of or in connection with the Services.
9.4 The Company will not be liable for pre-existing damage, wear, deterioration, old stains, discolouration, faulty installation, shrinkage due to inherent fabric properties, or damage resulting from inaccurate information provided by the Client.
9.5 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
10. Claims and Complaints
10.1 If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, ideally within 24 hours of completion of the work.
10.2 The Company will investigate any complaint and may, at its discretion, arrange a revisit to inspect the work and, where appropriate, attempt to rectify any issue.
10.3 Claims for damage must be supported by evidence and reported promptly. The Company reserves the right to inspect the alleged damage before any repair or replacement is carried out.
10.4 Failure to allow the Company a reasonable opportunity to inspect and, where appropriate, rectify any issue may limit or extinguish any liability the Company may have.
11. Waste Handling and Environmental Regulations
11.1 The Company will carry out its Services in accordance with applicable UK environmental and waste regulations relevant to its activities.
11.2 Any waste generated by the cleaning process that can reasonably be disposed of at the Premises, such as collected dry soil or minor residues, will usually be left in the Clients waste receptacles unless otherwise agreed.
11.3 Where the nature or volume of waste requires separate handling or disposal in accordance with specific waste regulations, the Company will either arrange lawful disposal or inform the Client of any additional charges or requirements for removal.
11.4 The Client must not request or permit the Company to dispose of waste in a manner that would contravene UK waste management laws or local regulations.
12. Health and Safety
12.1 The Company will take reasonable steps to ensure that Services are provided in a safe manner and in compliance with applicable health and safety requirements.
12.2 The Client must inform the Company of any known health and safety risks at the Premises, including hazards such as loose floor coverings, exposed wiring or restricted access routes.
12.3 During and immediately after cleaning, floors, carpets and upholstery may be damp or more slippery than usual. The Client is responsible for taking care and for warning other occupants or visitors of any increased slip risk until the areas are fully dry.
13. Property, Keys and Security
13.1 If the Client provides keys or access codes, the Company will take reasonable care to protect such items and information. Keys will be labelled in a manner that does not identify the address directly.
13.2 The Client is responsible for ensuring that windows and doors are properly secured after completion of the Services where the Company has been granted access in the Clients absence.
13.3 The Company will not be responsible for any alarm system charges or call-outs unless directly caused by the negligence of its staff.
14. Data Protection and Privacy
14.1 The Company will collect and process personal data such as names, addresses and booking details only for the purposes of providing Services, managing Bookings, handling payments and fulfilling legal obligations.
14.2 The Company will take reasonable measures to keep Client information secure and will not sell personal data to third parties. Limited data may be shared with trusted third parties where necessary to deliver the Services or manage payments, subject to appropriate safeguards.
15. Force Majeure
15.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, transport disruption, industrial action, pandemics, utility failures or acts of government.
15.2 In such circumstances, the Company will endeavour to notify the Client and to reschedule the Services at the earliest convenient time.
16. Amendments to Terms and Conditions
16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any such changes will take effect when posted or otherwise communicated and will apply to Bookings made after that date.
16.2 For existing Bookings, the version of the Terms and Conditions in force at the time of Booking will normally apply unless a change is required by law.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. Severability
18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable, or, if such modification is not possible, deleted.
18.2 Any invalid, unlawful or unenforceable provision shall not affect the validity and enforceability of the remaining provisions.
19. Entire Agreement
19.1 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the provision of the Services and supersede any prior understandings, communications or agreements, whether oral or written.
19.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
