Greenwich Carpet Cleaners Privacy Policy
This Privacy Policy explains how Greenwich Carpet Cleaners collects, uses, stores and protects personal data relating to individuals in our service area. It applies to all customers, prospective customers and website visitors who interact with Greenwich Carpet Cleaners, whether by phone, online enquiry, written correspondence or in person.
We are committed to processing your personal data in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and all relevant data protection laws. This Privacy Policy is intended to provide clear and transparent information about our data practices and your rights.
Data Controller and Scope
For the purposes of data protection law, Greenwich Carpet Cleaners acts as the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.
This Privacy Policy applies to all Greenwich Carpet Cleaners customers and individuals located in the areas where we provide services, including those who make enquiries, request quotations, book services, or otherwise interact with us in relation to carpet, upholstery or related cleaning services.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, postal address, service address, billing address, and general location information necessary to provide our services.
Communication details, such as your preferred contact method and the content of your communications with us, including enquiries, feedback or complaints.
Booking and service information, such as dates and times of appointments, details of the areas to be cleaned, job notes, and records of services provided at your property.
Billing and payment details, such as invoice information, payment status and basic transaction records. We do not store full payment card details when third party payment processors are used.
Technical and usage data, such as information about how you use our website or online forms, including basic device, browser or analytics information where this is collected in a privacy-compliant manner.
Any other information you choose to provide to us that is reasonably necessary for us to deliver our services or respond to your requests.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, send correspondence or otherwise communicate with us about our services.
We may also collect data indirectly when you visit our website, use online enquiry forms or interact with our online content, in which case limited technical data and usage information may be collected.
Where necessary, we may receive information about you from third parties, such as online platforms where you have requested a service from Greenwich Carpet Cleaners, provided that these third parties are authorised to share such information with us.
Lawful Basis for Processing
We will only process your personal data where we have a lawful basis under data protection law. Depending on the specific circumstances, we rely on the following lawful bases:
Performance of a contract: We process your personal data to provide you with services you have requested or to take steps at your request prior to entering into a contract, such as providing quotations, confirming bookings and carrying out cleaning services.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your data protection rights. This may include managing and improving our services, handling enquiries, maintaining records of past jobs, and protecting our business against fraud or misuse.
Legal obligations: We process personal data where necessary to comply with legal and regulatory requirements, such as accounting, taxation and record-keeping duties.
Consent: In limited situations, we may rely on your consent, for example where we send certain types of optional marketing communications, or where consent is required for specific analytics or technical data collection. When we rely on consent, you have the right to withdraw it at any time.
Purposes for Which We Use Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our cleaning services, including arranging appointments, accessing your property for the job, performing the cleaning work and following up where needed.
To respond to enquiries, provide quotations, offer advice on suitable services and communicate with you regarding your bookings.
To issue invoices, process payments, maintain accounting records and administer billing processes.
To manage our relationship with you, including handling feedback, resolving complaints, and informing you about changes to our services or terms where appropriate.
To maintain internal records of services provided, service history at specific properties and other operational data necessary for running our business.
To improve our services, website and customer experience by assessing usage trends, service performance and customer interactions, where such analysis is carried out in a privacy-compliant manner.
To comply with legal obligations and cooperate with regulatory authorities where required by law.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.
In general, we keep customer records, booking details and related invoices for a period that aligns with relevant limitation and tax laws, after which data is securely deleted or anonymised. Communications and enquiry records may be retained for a period necessary to respond to your requests, to manage our relationship with you and to maintain an accurate service history.
When determining the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes by other means, as well as applicable legal requirements.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf, strictly for the purposes of supporting our services and operations. These may include:
IT and hosting providers who support our business systems, website and data storage.
Payment and accounting service providers who assist with processing payments and maintaining financial records.
Customer management and communication tools used to schedule jobs, send service confirmations and manage customer relationships.
Professional advisers such as accountants or legal advisers where reasonably necessary for our business or to comply with legal obligations.
All processors are required to handle your personal data securely, only in accordance with our documented instructions and in compliance with applicable data protection law. Where required, we enter into written data processing agreements with our processors.
We may also disclose personal data where necessary to comply with a legal obligation, to protect the rights, property or safety of our customers, staff or others, or in connection with legal proceedings or law enforcement requests, where permitted or required by law.
International Data Transfers
Where we use third party service providers that store or process data outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place to protect your personal data, in line with legal requirements. These safeguards may include standard contractual clauses or other recognised transfer mechanisms to ensure an adequate level of protection.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions. Subject to those, you have the right to:
Access your personal data and receive information about how it is processed.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected.
Object to the processing of your personal data where we are relying on legitimate interests and you believe your rights override those interests.
Request restriction of processing of your data in certain situations, such as where the accuracy of the data is contested.
Request the transfer of your personal data to you or to another controller in a structured, commonly used and machine readable format, where applicable.
Withdraw consent at any time where we rely on your consent for specific processing activities, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, you can contact us using the usual contact methods you use to reach Greenwich Carpet Cleaners. We may need to verify your identity before responding to your request.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your data. However, no system can be completely secure, and you should take care when sharing information with us, particularly over open networks.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any revised version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
