Greenwich Carpet Cleaners Terms and Conditions
These terms and conditions set out the basis on which Greenwich Carpet Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear, fair, and practical arrangement for both parties, covering the booking process, payment, cancellations, liability, waste handling, and the applicable law.
For the purposes of these terms, references to “we”, “us”, and “our” mean Greenwich Carpet Cleaners, and references to “you” or “the customer” mean the person requesting or accepting the service. These terms apply whether the service is arranged by phone, online, email, or through any other accepted booking method. They should be read carefully before confirming any appointment.
A booking is only considered confirmed once we have accepted the request and provided a date, time, and scope of work. Any estimate, quotation, or proposed appointment remains subject to confirmation and may depend on access, property condition, equipment requirements, or specialist treatment needs. We may decline a booking where we believe the requested work is unsuitable, unsafe, or outside our capabilities.
All bookings must include accurate information about the property, the type of cleaning required, and any known issues such as severe staining, fragile materials, prior damage, pests, odours, or restricted access. The customer is responsible for ensuring that the details provided at booking are complete and truthful. If the actual conditions differ materially from the information supplied, we may revise the service charge, adjust the method, or refuse to proceed if the work cannot be carried out safely or effectively.
Appointments are scheduled within agreed arrival windows, rather than exact minute-by-minute times, unless otherwise stated. Where possible, we will notify the customer of significant delays. Any time estimate given is approximate and may vary depending on traffic, previous jobs, access conditions, equipment handling, and the time needed to complete the cleaning to a professional standard.
By booking our carpet cleaning services, you confirm that you are authorised to grant access to the property and to approve the work requested. If the property is leased, managed, shared, or commercially occupied, you are responsible for obtaining any necessary permissions before the appointment. We are entitled to rely on the authority of the person who places the booking unless we are informed otherwise in writing before the service starts.
Payment terms will be confirmed at the time of booking or before work begins. Unless otherwise agreed, payment is due immediately upon completion of the service. We may accept payment by bank transfer, card, or other approved methods, and may request a deposit or pre-authorisation for larger, specialist, or repeat bookings. Any deposit paid is applied to the final invoice unless the booking is cancelled in accordance with these terms.
Where a quotation is provided, it will usually be based on the information available at the time. Quotations may be revised if the customer requests additional areas, if the property differs from the description given, or if extra time, materials, or specialist equipment are required. A quoted price is not a fixed price unless we expressly state otherwise in writing. Any additional charges will be explained where reasonably practicable before further work proceeds.
Late payment may result in an administrative charge, the suspension of future bookings, or the recovery of sums due through lawful means. If payment is made by card or bank transfer and later reversed without valid reason, we reserve the right to charge any associated bank or administration costs to the extent permitted by law. The customer must ensure that funds are available and that payment details supplied are correct and authorised.
Cancellations and rescheduling must be requested as soon as possible. If you need to cancel or move an appointment, reasonable notice should be given so that the allocated time can be reassigned. We may charge a cancellation fee where late notice is provided, especially where the appointment had reserved equipment, staff, or a significant time slot that could not be recovered. The amount of any fee will be reasonable and proportionate to the loss incurred.
Where a customer is absent, refuses access, fails to prepare the property as agreed, or is unable to proceed with the appointment for reasons within their control, we may treat this as a late cancellation or failed visit. In such cases, a call-out charge, minimum fee, or deposit retention may apply. If we need to cancel due to circumstances beyond our control, we will seek to rearrange the service at a mutually convenient time or refund any amount paid for the affected appointment, subject to the work already completed.
We may also reschedule or cancel where weather, transport disruption, equipment failure, safety concerns, or other operational issues make performance impractical. Although we will act reasonably and keep the customer informed, we are not liable for any indirect loss resulting from changes outside our control. This includes, without limitation, loss of business, missed events, or inconvenience arising from revised scheduling.
Our cleaning services are provided with reasonable care and skill, using suitable methods and products for the surface or material described. However, results may vary depending on the age, condition, fibre type, previous treatment, staining, wear, and level of soiling. We do not guarantee complete removal of every stain, odour, mark, or residue, especially where damage has become permanent or where a material is delicate, unstable, or unsuitable for wet cleaning.
Customers must notify us in advance of any special risks, including underfloor heating, loose fitting materials, fragile dye, hidden damage, mould, or prior repairs. If we identify a risk during the job, we may stop work on the affected area or change the method used. Any advice we give about suitability, drying, or aftercare is given in good faith, but the customer remains responsible for following manufacturer instructions and allowing adequate ventilation and drying time.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for any loss or damage arising out of or in connection with the service shall be limited to the amount paid or payable for the specific service giving rise to the claim, unless a different limit is required by law.
We will not be responsible for loss or damage caused by pre-existing defects, normal wear and tear, hidden faults, unsuitable materials, structural problems, or items that are already fragile, poorly fixed, or improperly maintained. The customer should remove valuables, documents, cash, jewellery, small ornaments, and other personal items from the work area before the service begins. Where such items are left in the area, they remain the customer’s responsibility unless loss is caused by our proven negligence.
We are not liable for indirect or consequential loss, including lost profits, loss of use, business interruption, or inconvenience, to the extent permitted by law. While we take care to protect surrounding surfaces and furnishings, some processes may involve moisture, movement, or temporary access restrictions. The customer should ensure the property is adequately prepared and that vulnerable items are protected or removed where necessary.
Any claim for damage must be notified to us as soon as reasonably possible after the service and, in any event, within a reasonable time after the issue is discovered. The customer should allow us an opportunity to inspect the relevant area and, where appropriate, to carry out a remedial re-clean or other reasonable remedy before arranging third-party repair, unless immediate action is necessary to prevent further loss.
We comply with applicable UK waste and environmental requirements when removing wastewater, packaging, residues, or other materials generated during cleaning activities. Waste will be handled in a lawful and responsible manner, and we expect the customer to cooperate with reasonable site procedures relating to disposal, drainage access, or separation of recyclable materials where relevant. The customer must not request or permit us to dispose of prohibited, hazardous, or undisclosed materials without prior agreement.
Where a service involves the extraction or removal of contaminated water, debris, or cleaning residue, we will dispose of that waste in accordance with the nature of the material and applicable regulations. The customer is responsible for informing us in advance of any substances that may require special handling, including oils, chemicals, biological contamination, pet waste, or materials that may be classed as controlled, hazardous, or restricted waste. Additional charges may apply where specialist disposal is required.
We may refuse to clean areas containing unsafe contamination, excessive waste, or items that pose a health, safety, or legal risk. If such conditions become apparent during the visit, we may suspend the job until the issue is resolved. The customer remains responsible for ensuring the property is fit for cleaning and for arranging any necessary specialist removal of prohibited waste before normal cleaning proceeds.
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the services or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory legal rules provide otherwise. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.
We may update these terms from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of booking will normally apply to that booking unless a change is required by law or clearly agreed otherwise. Continued use of our Greenwich carpet cleaning service after an update will be treated as acceptance of the revised terms for future bookings.
In the event of any inconsistency between these terms and a written agreement confirmed specifically for your booking, the written agreement shall take precedence to the extent of the inconsistency. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. These terms are intended to protect both the customer and Greenwich Carpet Cleaners by setting clear expectations for service delivery, payment, and responsibility.
For avoidance of doubt, the customer agrees that all information supplied in connection with the booking is accurate to the best of their knowledge. Misrepresentation of room size, surface type, access, contamination level, or prior treatment may affect the outcome of the service and the price charged. We reserve the right to amend the booking, revise the method, or cancel the visit where the information provided is materially inaccurate or incomplete.
Our staff may require reasonable access to water, electricity, and the areas to be cleaned. The customer must ensure that the property is reasonably prepared before arrival, including moving lightweight items where requested and securing pets, children, and vulnerable persons away from the work area. If access conditions prevent safe or efficient completion, we may pause or stop the service until the issue is resolved.
Any discount, promotion, or special offer applies only where expressly stated and may be withdrawn or altered at any time before a booking is accepted. Promotional pricing cannot be combined unless specifically permitted. Standard terms apply to all bookings unless a different arrangement has been confirmed in writing.
By proceeding with a booking, the customer confirms acceptance of these terms and acknowledges that the service is provided on the basis of reasonable care, honest pricing, and lawful operation. These terms are designed to support a professional and transparent service experience, whether the work relates to a single room, a whole property, or an ongoing commercial arrangement.
Nothing in these terms affects the customer’s statutory rights as a consumer where those rights cannot lawfully be excluded or limited. If you do not agree with any part of these terms, you should not proceed with the booking. Once confirmed, the appointment will be handled in line with the agreed scope, payment arrangement, and any site-specific instructions provided in advance.
These terms and conditions form the basis of the contract between the customer and Greenwich Carpet Cleaners for UK carpet cleaning services.
